Our Platform
Not another portal. The decision engine that runs on data, not dashboards.
ServiceEdge Command™ is the AI brain for aftersales. It doesn’t just surface insights — it acts on them. Command ingests dealer and OEM data, determines the next best action, executes across connected systems, and continuously learns from every outcome.
Where others predict, Command decides.
Where others recommend, Command performs.
Where others stop, Command keeps improving.
Key Capabilities
Service Retention Automation
Most tools flag overdue VINs. Command goes further — analyzing risk signals across DMS, CRM, and historical behavior to determine who is most likely to defect, why, and what specific offer and channel will convert them.It then executes the outreach automatically through the dealer’s CRM or messaging platform, tracks the result, and adjusts future logic accordingly.
Pricing Intelligence
Rather than displaying static comparisons, Command continuously monitors market pricing and elasticity trends. Its AI models dynamically recommend or apply price adjustments that protect margins while improving loyalty.
Experience Optimization
Command anticipates advisor load, bay availability, and customer satisfaction impacts. It automatically rebalances schedules and notifies affected customers — maintaining operational efficiency without human intervention.
Continuous Learning
Each customer outcome — a click, booking, or completed RO — feeds Command’s reinforcement models. The system gets smarter with every interaction, fine-tuning outreach, pricing, and experience optimization over time
The Intelligence Hierarchy
CDPs manage the data.
Analytics interpret it.
Command acts on it — and keeps getting smarter.