Retention isn’t a metric —

it’s a revenue engine.

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Service retention directly drives aftersales revenue, brand loyalty, and repeat vehicle purchases. Yet most networks recover only a fraction of what’s possible. Command changes that by automating decisions that directly translate to measurable financial gain.

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The Economics of Retention

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Revenue at Risk

• Average rooftop: ~$6M in annual service revenue.

• ~50% of that occurs post-warranty and is at risk.

• Retention often drops to ~30% after warranty.

 

Revenue Recovered

• A 5% lift = ≈ $150K recovered per rooftop annually.

• 36 rooftops = ≈ $5.4M recovered annually.

• 300 rooftops = ≈ $45M+ in recovered revenue.

 

ROI Potential

• Industry benchmarks show 5–8× return on investment.

• Typical pilot results achieved within 90 days.

 

One saved customer per week pays for the system.

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Why the Math Works

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Command automates actions that directly drive financial outcomes:

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• Predictive identification of high-value at-risk customers.

• Dynamic pricing adjustments to retain loyalty while maintaining margin.

• Automated outreach to convert defection risk into booked service.

• Continuous learning that compounds value month after month.

 

Each decision links to a real repair order, revenue event, and retention metric — allowing you to measure ROI, not guess it.

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